For consumers we use the general terms and conditions as laid down by the Stichting Webshop Keurmerk. You will find this below, and you can also download it as a PDF

For companies and government institutions, the General Terms and Conditions of Sale apply as we have laid them down at the district court of Alkmaar; you will find them here

Return Policy / Right of Withdrawal

Consumers have a statutory right of withdrawal, see articles 6 to 8 in the consumer conditions.


When delivering products:
1. When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
2. During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.